Ordering Information

How to Order:

SECURE ON LINE ORDERS. We encourage you to order online. It is efficient and safe - probably a great deal safer than most typical credit card transactions. When you want to place a product in your shopping cart, just click the "Order" button. Don't worry, you can always bail out until you provide your billing information, review your order and, finally, submit your order for processing.

You can change the quantity or delete a product at any time. Once you submit your order, you will receive a confirmation of your order via e-mail.

And you can check the status of your order anytime by simply logging into your account! Find out on-line when your products have been shipped.

E-MAIL ORDERS. You can simply drop us an e-mail with the pertinent order information. If you use e-mail and include personal financial details such as your credit card number or checking account information, we strongly recommend that you encrypt your sensitive e-mails using PGP. See PGP below.

FAX ORDERS. 24 hours a day, 7 days a week. You can always fax an order to us at: (877) 820-1221.

MAIL ORDERS. Drop us a note with pertinent information. Mail to: MVSHQ, Inc., 7 Park Avenue #94, New York, NY 10016.

PAYMENT. See: Payment Options, below.

Delivery:

DELIVERY INFORMATION. We will process orders promptly (2-3 working days) and deliver most items within ten days to two weeks (often much sooner). Certain special-order items may take longer. You will be notified of any delay over 30 days.

U.S. SHIPPING (CONTIGUOUS 48 STATES). Unless otherwise stated, all of our prices include shipping and handling charges to the contiguous 48 states via Priority Mail/UPS Ground. This standard ground service may take 7 ~ 10 working days for delivery.

ALASKA/HAWAII/U.S. TERRITORIES/FOREIGN SHIPPING. Some items, as noted, include shipping to Alaska and Hawaii. In all other cases shipping charges will be assessed on an individual basis. You will be advised via e-mail of cost and estimated arrival time.

EXPRESS DELIVERY. Federal Express shipping options are also presented at check-out at additional cost. PLEASE ALLOW 24-48 HOURS TURNAROUND TIME FOR YOUR ORDER. If you require quicker delivery, please place your order by telephone and we will try to accommodate you.

Payment Options:

For your convenience we accept all payments directly, and/or you may pay with your credit card to our PayPal account purser@rms-republic.com. We accept:

1. VISA,
2. MasterCard,
3. American Express,
4. Cashiers checks, money orders,
5. and personal checks.

Credit card payment

1. US domestic customers: If the shipping address is different from the billing address, please notify your credit card issue company to add the shipping address as an alternative address (in addition to the billing address) in order to expedite the payment process. Otherwise, your order will be shipped to the billing address. We do appreciate your understanding and cooperation so that we may work together to avoid credit card fraud.

2. International customers: We accept wire transfer in advance or PayPal verified accounts only for all international customers. If you wire funds, an additional charge of US$15.00 for wiring service fee will be added to your order.
   
   

Payment by Check

We accept payments by check. Send your check with your order to our address indicated above,

OR pay with your check - electronically (saving postage too!) - by providing us via fax a copy of an unused and clearly marked "Void"ed check,

OR e-mail us at purser@rms-republic.com and, with your order, include the following information for your checking account:

At the bottom of your checks, you will see a line of computer numbers that indicate the individual check number, your bank's ABA Routing number, and your checking account number.  Please note that these numbers may occur in any order, but the symbols described below will be consistent, and will help you determine which numbers belong to which category.

 

This character appears before and after the 9-digit ABA Routing number in the MICR line.

This character appears after the checking account number.

The check number appears both in the MICR line and in the upper right-hand portion of your check.

Please use the check number from the next check in your checkbook for your payment, then write void across this check in your checkbook, and enter this payment into your check register for your records.

Whenever you e-mail payment information, for improved e-mail security we recommend that you use PGP (see below) OR your payment information can be sent in two separate e-mails, to purser@rms-republic.com.

PGP

Our PGP public key is at the bottom of this page. We do ask that if you encrypt anything with this key and send it to us, that you include in your message a pointer to where a trusted copy of your public key can be obtained in order for us to reply to you. If what you are sending us is important enough for you to encrypt it, it is equally important to us to verify that our line of return communication is safe.

To import our public key into your PGP Keyring, from the Edit Menu, Select All, Copy, open your PGP Keys, Paste then Import. Or, from the PGP tray, select Current Window, Decrypt and Verify, then Import our key.

For more information regarding PGP, and to acquire PGP software, visit: http://www.pgpi.org

Sales Tax

Orders shipped to New York will have 8.375% sales tax added.

Store Policies

1. All prices are in US dollars.
   
   

2. If circumstances beyond our control take place, all prices, descriptions and colors would be subject to change without notice. The customer is responsible for inquiring & confirming current information at the time of purchase.
   
   

3. We reserve the right to substitute similar items if not instructed otherwise.

4. We must receive payment within 10 working days from the order date.

5. We automatically cancel open sales orders within 14 days if no payment is received.

Return Policies

1. Damaged: Products damaged in shipment will be credited toward your account upon our receipt of the damaged products. To return your damaged product send an e-mail to orders@rms-republic.com within 14 days of your receipt of the damaged product and request a Return Merchandise Authorization Number, also known as an "RMA#." This 14-day period includes your initial contact with us requesting your RMA# as well as our receipt at our warehouse of the returned merchandise. When requesting an RMA#, please specify your name and order/invoice number. We will respond with a RMA# and shipping address. No returns will be accepted without a RMA# and no credit will be issued without prior authorization for a return.
   
   

2. Return: To return your products send an e-mail to orders@rms-republic.com within 14 days of receipt and ask for an RMA#. The 14-day period includes your initial contact with us to request your RMA# as well as our receipt of the merchandise at our warehouse. Please specify your name and order number. We will respond with an RMA# and shipping address. Returned merchandise is subject to a 25% re-stocking fee. Shipping and handling charges are not refundable. The customer is responsible for all shipping costs. No returns will be accepted without an RMA# and no credit will be issued without prior authorization for the return.
   
   

3. Refusals: Refused, unclaimed, or undeliverable orders are subject to a 25% re-stocking charge, in addition to all applicable credit card fees and any other expenses associated therewith.

Here's our PGP Public Key:

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Version: PGPfreeware 6.5.3 for non-commercial use 

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=L+IP
-----END PGP PUBLIC KEY BLOCK-----

Thank you!